Dolce Press OÜ (ALCUCLA.com)
Nooruse 1A Tabasalu 76901
Contact information for registry related issues:
Alcucla Customer service
The purpose of and legal justification for handling personal data
Handling of personal data is based on the registrar's legitimate interest, contractual relationship, and/or compliance with the registrar's legal obligations. Handling of personal data may also be found on the registered person's consent, which thus forms the legal basis for the handling, where applicable. The registrar has a legitimate interest in practicing business-like, justified and lawful sales, and marketing, including customer profiling related to these activities.
Description of collected data
Personal data is handled within the scope of the legal framework to manage and develop customer relations. We primarily collect personal data for processing orders.
We may use the personal data handled in the register for the following purposes:
We need personal data for handling orders for delivery and customer communications regarding such orders (e.g., order and delivery verifications). Furthermore, we will use the data for invoicing and debt collection, and handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns.
Offering and marketing products
We may handle personal and shopping cart details and purchase histories to profile the customer and target offers, benefits, marketing activities, and customer communications to attract specific customers. Personal details are also handled to send newsletters or participate in a competition, sweepstake, or other marketing activities.
If you have created a customer account on our website, we will use your data to administer the account for you to see your purchase history, create wish lists and save your shopping cart. Address details are also stored for later orders. They can be amended or deleted by the customer or Alcucla.
Developing products and services and anonymized reporting
We may handle personal data to improve our current products and services and create new ones. We can recognize feedback given and messages to customer service with a user account.
We use responses from consumer studies and surveys to analyze our customers' preferences, expectations, and opinions about our products, website, and services.
We use anonymized data for reporting purposes. Anonymized data cannot be used for recognizing people; we use these data solely to analyze the realization of our commercial targets. This data is, for example, the total number of visitors on our website and the duration of visits.
Our customer service handles your data when contacted via any channel. We may combine the data collected by our customer service with other personal data, for example, your shopping history. Thus we can offer a unique and efficient service.
Recognizing and preventing illegal activities
In some cases, we expect to disclose your data, including personal data, for legal or regulatory reasons, as in the case of a trial. We may also disclose your data based on a challenge, court decision, other court or police investigation, or a request from an authority.
Automatically collected personal data.
When you place an order or visit our website, we automatically collect data about your visit. Part of this data may be classified as personal data. This data contains:
- your browser, operating system, device model, IP address, and the time and duration of the connection
- logged-in customer's user account credentials and date of registration
- location data (including Wi-fi hotspot details)
- websites before entering the Alcucla.com site
- behavior data on our website (such as clicks and browsing data on the page, search terms used)
- cookies and other credentials
- marketing details: benefits, campaigns, and their usage
- purchase history at the product level and shopping cart details
- The data of those who have subscribed to the electronic newsletter are collected to administer subscriptions and other tasks related to customer communication activities.
- other data collected with your consent
Directly collected personal data
Directly collected data means data you disclose to us, for example, when placing an order or contacting our customer service. Directly collected data are:
- Customer's contact details (name, email address, phone number, postal address, and possibly other personal data voluntarily given, such as company name or birthday)
- If the recipient of the order is other than the customer, then the recipient's name and postal address, as well
- Data on marketing permits and bans
- Message history with our customer service in chat, Facebook, by website contact form or email.
- Contact information you enter when participating in sweepstakes and competitions
Disclosing personal data to third parties
Your data may be disclosed within the scope of the applicable law to Alcucla's co-operation partners to the extent that it is necessary to carry out the customer's assignment. Third parties may be personal data processors and are only third parties accepted by Alcucla, who enable us to perform duties and improve customer experience. When we use subcontractors or third parties, we ensure that personal data is handled under the data protection regulations.
To provide an excellent customer experience and fulfill assignments, we may be required to send personal data for handling to service providers' servers outside the EU or EEA. In these cases, we ensure that applicable contractual measures are applied to the transfer (for example, commitment to the EC standard contract clauses). The transfer has a legal basis, and its handling fulfills the legal confidentiality requirements.
- eShop system and order processing: Shopify
- Marketing and Newsletter: MailChimp
A cookie is a short text snippet or file that a website sends to your browser. It enables your site to remember information about your visits, such as your chosen language and other settings. A cookie makes your next visit easier and makes the site smoother for you. Cookies have an important role related to content.
Alcucla uses a system that utilizes cookies. We use them, for example, to calculate the number of visitors on our pages, improve and develop them, and store your language preferences.
You can read more about Shopify webshop platform cookies from here.
Personal data on social media
Alcucla social media sites, such as Facebook, Instagram, are public. The registers on the sites contain data that the registered person has entered into the public domain, such as name, reviews, site likes, shares, and comments. We are not responsible in any way for protecting any social media site user's data or the data itself.
When you interact with us through social media, we can collect, save and store automatically-collected data about your channel/media usage. If, for example, you click "Like" on our social media site or tag your friend to our publication, we will save this information. This data is most likely not recognizable, but some data may be linked to a person, depending on your settings on the specific channel.
The information you publish on social media is data you have posted, and it can be linked to you depending on the content. We collect, save and use this content and other information you have published on our social media channels. We may also collect data you have allowed social media to share with us or shareable based on the user account settings.
Storing of personal data
The register is stored electronically and duly protected from outsiders with firewalls, passwords, and other technical means of protection generally used in the data protection industry. Only assigned employees of the registrar or companies acting for us may have access to the personal data in the register with a user right granted by the registrar. All employees with access to personal data are subject to confidentiality.
Website user rights regarding personal data
The customer has the right to know what information is stored in the register. You must send an inspection request in writing to the person handling the register for the registrar. You can also present the inspection request personally at the address mentioned above. When submitting the inspection request personally, you must show proof of identity. Alcucla will respond to the request for an inspection in writing.
If there are errors in the customer data, the customer can demand that the registrar correct the mistake. The customer has the right to ban using their data for direct marketing or marketing and opinion surveys by notifying the registrar. Banning direct marketing can also be done from one's customer account or following the instructions given in marketing messages.
The customer has the right to delete personal details handled by Alcucla at any time, excluding the following circumstances: you have an open task in customer service; you have an open order that has not yet been delivered in full; you are suspected of misusing our services, or you have misused our services during the last four years; you have an unpaid debt to Alcucla regardless of payment method; if you have made purchases, we must store the purchase-related personal data following accountancy rules.
We accept orders through the website only from people over 18 years, so we do not wittingly collect personal data of children through our website.